Client Rights and Responsibilities

Provided by ABD Medical

At ABD Medical, we are dedicated to delivering exceptional service and ensuring every patient’s needs are met with care, respect, and professionalism. Please take a moment to review your rights and responsibilities as a valued patient.

Client / Patient Rights

As a patient of ABD Medical, you have the right to:

1. Respect and Dignity
• Be treated with respect, courtesy, and compassion without discrimination or bias based on race, ethnicity, religion, gender, age, disability, or any other protected characteristic.
2. Privacy and Confidentiality
• Expect your personal and medical information to be handled in compliance with all applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
3. Informed Decisions
• Receive clear and accurate information about the equipment and services provided, including potential benefits, risks, and alternatives.
4. Quality Care and Equipment
• Obtain durable medical equipment and supplies that meet high-quality standards and are suitable for your medical needs.
5. Timely Service
• Receive prompt responses to your inquiries and timely delivery of prescribed equipment and supplies.
6. Participation in Your Care
• Be actively involved in decisions regarding your care plan, equipment selection, and any related services.
7. Choice of Provider
• Choose ABD Medical or any other provider for your durable medical equipment needs.
8. Grievances and Complaints
• Voice concerns, file complaints, or provide feedback without fear of retaliation. ABD Medical will address all complaints promptly and thoroughly.
9. Emergency Contact
• Access emergency assistance or guidance for your equipment as needed.

To ensure the best possible care and service, you are responsible for:

1. Providing Accurate Information
• Supply complete and truthful information about your medical history, current condition, and any changes in your health status.
2. Following Instructions
• Adhere to the instructions provided for the proper use, care, and maintenance of your equipment.
3. Reporting Issues
• Notify ABD Medical promptly of any equipment malfunctions, damages, or changes in your condition that may affect your equipment use.
4. Understanding Your Care Plan
• Ask questions and seek clarification to ensure you fully understand how to use your equipment and the services provided.
5. Meeting Financial Obligations
• Fulfill your financial responsibilities, including insurance requirements, copayments, or fees for services not covered by insurance.
6. Respectful Communication
• Interact respectfully with ABD Medical staff and comply with company policies.
7. Returning Equipment
• Return rental equipment or notify ABD Medical if the equipment is no longer needed.
Contact Us
If you have any questions about your rights or responsibilities or need assistance, please contact us:

ABD Medical
  • Phone: 513-988-8550
  • Email: info@abdmed.com
  • Address: 270 Regency Ridge Dr, Suite 104, Dayton, OH 45459
We are here to serve you and ensure your satisfaction with our services. Thank you for choosing ABD Medical!