Order Cancellation

At ABDMED.COM, we understand that sometimes plans change, and you may need to cancel an order. We are committed to making the cancellation process as easy and transparent as possible. Please read our order cancellation policy carefully.

1. Cancellation Timeframe

We accept order cancellations within 24 hours of purchase. After this time, orders may have already been processed, packed, or shipped, and cancellations may no longer be possible. We encourage you to request cancellations as soon as possible to avoid any inconvenience.

2. How to Cancel an Order

If you wish to cancel your order, please follow these steps:

  • Contact Us: Reach out to our customer service team by email at info@abdmed.com or call us at 513-988-8550 during our business hours.
  • Provide Order Details: When contacting us, please include your order number, name, and email address so we can quickly locate your order.

We will confirm whether your order is eligible for cancellation and provide you with the next steps.

3. Manufacturer Direct Shipping Orders

For orders fulfilled through Manufacturer Direct Shipping, cancellations may not always be possible due to the direct shipping process. If your order has already been processed or shipped directly from the manufacturer, we may not be able to stop the shipment. In these cases, you may need to follow our Return Policy once the item arrives.

5. Refund Process

If your order is successfully canceled within the 24-hour timeframe, a full refund will be issued. Refunds will be processed using the original payment method and may take 5-7 business days to appear in your account.

For Manufacturer Direct Shipping orders or orders that have already been shipped, please refer to our Return & Refund Policy for guidance on returning the items once they arrive.

6. Order Modifications

Unfortunately, we are unable to modify an order once it has been placed. If you wish to change your order details, the best option is to cancel the current order (if within the cancellation window) and place a new order with the correct information.

7. Contact Information

For any questions or concerns regarding cancellations, please feel free to contact us:

We are here to assist you and ensure your experience with ABDMED.COM is as smooth as possible.

Thank you for shopping with us! We strive to provide you with excellent service and quality products.